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HOSPITALITY SHORT COURSE

Sunshine

Hospitality Short Course Sunshine

Serve It Up hospitality training has created a five-day hospitality short course for Sunshine called “Job Ready.” This hospitality certificate is based on the nationally accredited and government funded skill set: SITSS00035 -Customer Service Management.

This is more than just a hospitality short course for Sunshine, Serve It Up’s Job Ready hospitality certificate covers:

  • Bar service: Wine, basic cocktails, mixed drinks, beer and non-alcoholic
  • Wine knowledge
  • Food and beverage service: Three-plate carrying and clearing, tray carrying
  • Venue open and close
  • Point of sale
  • Delivering service over four (4) simulated service periods
  • Providing quality customer service to a range of customers
  • Tips and tricks to exceed customer expectations
  • How to manage complaints and difficult situations
  • Customer service policy & procedures
  • Bonus RSA certificate

We have multiple fully equipped restaurant and bar training rooms, plus our own café “Hunters and Disciples.” Students will have time, space, and support from expert trainers to help start their journey to becoming a hospitality superstar.

On completion of the Job Ready course, you will receive a hospitality certificate for the skill set SITSS00035 – Customer Service Management, which includes the nationally accredited units of competency:

  • SITXCCS007 – Enhance Customer Service Experiences
  • SITXCCS008 – Develop and Manage Quality Customer Service Practices
  • SITXCOM005 – Manage Conflict
  • Bonus: SITHFAB002 – Responsible Service of Alcohol

* This course is superseded & will be transitioned to the new release if not completed by 8th June 2023.

Government Funding

This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program.  Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate.

Detailed fees and funding information can be found here.

Where Our Students Have Gone To Work

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WHAT PEOPLE SAY ABOUT SERVE IT UP

Serve It UpServe It Up4.9★★★★★ Based on 164 reviews fromSee all reviews review us onOlivia AmbroseOlivia Ambrose ★★★★★ I am 3/4 through a barista course at Serve it Up, and I am loving it! It's a great course and I am learning heaps. Ben is the trainer on my course, and he is awesome and very knowledgeable. He is also really engaging and fun, and I am genuinely enjoying every day I come in for this course. Highly recommend!!sean hughessean hughes ★★★★★ The Coffee course I thought would be very difficult but Ben made the processe very easy understands and help me improve milk to froth ratio. would Diffenetly do it again as long Ben is taking the class.Bryan Jr UnabiaBryan Jr Unabia ★★★★★ Ben is an amazing instructor. His teaching is engaging and he really knows his stuff. The course is made more enjoyable and easy with him.Lara TorreLara Torre ★★★★★ ben made this course super engaging and fun, was not bored during this course and had a lot of fun 🙂Kaitlin TopliffKaitlin Topliff ★★★★★ Ben is such a legend, really good coffee and really engaging class!!TIM ARANDATIM ARANDA ★★★★★ Jack JohnsonJack Johnson ★★★★★ ZZ ★★★★☆ Good class and nice LunchMight GaiMight Gai ★★★★★ It was a good experience got to make a lot of coffeesJosh HillJosh Hill ★★★★★ Did a bar course there recently. Great experience; Jim Sophie and Steph are all great instructors. Would recommend if you're looking for somewhere to get trained.Cha LaCha La ★★★★★ jim was grateCorbin LivingstoneCorbin Livingstone ★★★★★ Jim was great, Steph was better and Sophie was the best. Would recommend.elara yauelara yau ★★★★★ Hugo MarshallHugo Marshall ★★★★★ Bar course was great. Steph, sophie and jim were terrific. Highly recomendKevin GeorgeKevin George ★★★★★ Soph, Jim and Steph were all great for 3 days I was with them. I definitely recommend!Mark TaylorMark Taylor ★★★★★ James GiasoumiJames Giasoumi ★★★★★ This was such an amazing experience. We took the short 4 day coffee course and had such a pleasant experience. Sophie and Steph were such great teachers and we learned so much. Also Steph R. Looks like Arianna Grande!!!Emilie KuhnellEmilie Kuhnell ★★★★★ Sophie, Lynn and Steph R are amazing teachers, this course is fun, and the teachers are super helpful and are receptive to questions and asking for assistance with making your drinks and the theory workDeadringer 15Deadringer 15 ★★★★★ The coffee course was amazing and very insight few. Sophie and Steph.R were awesome teachersJonathan MuscatJonathan Muscat ★★★★★ Sophie and Steph R are amazing very knowledgeable and very helpful with the class workThe only thing I would suggest is more teachers so when the students need help they are enough teachers to go around and smaller classesTishani G GrioliTishani G Grioli ★★★★★ Serve it up offers an excellent range of courses , the trainers are all fantastic and are so accomodating to accessibility needs.Teng TeeTeng Tee ★★★★★ Did the Coffee Job Ready course. Thanking the trainers Sophie & Steph R for all your guidance & encouragement. I learnt a lot & had fun doing it. Thanks again....Ray PattawattanayothinRay Pattawattanayothin ★★★★★ Sophie and StephR are rock. They have knowledge and passion with what they do! Fun! 😀🥳Li in MelbourneLi in Melbourne ★★★★★ Took the Coffee Job Ready 4 day course at Serve It Up. Sophie and Steph R were excellent! So patient with the group and made the few days of learning everything about coffee very fun! Thanks!Tyrone PalmerTyrone Palmer ★★★★☆ Sophie and Steph R were very informative and patient throughout the course. Making it easy and fun to learn!Shanthi NadarajaShanthi Nadaraja ★★★★★ Kaye TangKaye Tang ★★★★★ Fantastic staff and a great place to learn hospitality. They were very helpful, I'm over 55 and I learned a lot. They included lunch, which delicious. A great location, only a couple of blocks away from North Melbourne train station, making it easy to get there. Thanks to everyone who works there.Charlotte SimcicCharlotte Simcic ★★★★★ I did the coffee 4day courseIt was the best thing I ever did if your look for a course with coffee go hereThe staff there were wonderful at teaching the classes and they were good at explaining on what to doThank you for everythingPS Sophie if your reading this is a shout out to you the best teacher ever and hope to see you again in the futureLouis MurdochLouis Murdoch ★★★★★ I did Serve It Up's Barista course and it was great! Was very clear and organised and I feel pretty confident in making Coffees after the four days. Both Sophies and Ben were great teachers, super friendly and engagingfaisal ahmedfaisal ahmed ★★★★★ Save It Up is an excellent organization for a barista course. The teaching skills of Sophie, Ben, and Stuff are of a high standard, which provides confidence to students to work professionally.Ann KavinAnn Kavin ★★★★★ Thank you to all the staff & the teachers, they are friendly and helpful.Erin WilliamsErin Williams ★★★★★ Great experience, all of the instructors were so lovely and so helpful! the course was also very thorough and well designed.CharlieCharlie ★★★★★ Serve it up is an excellent school. I've been doing the barista course available and all of the trainers were excellent in teaching me the basic skills for being a barista. Ben, sophie, steph and jim were all great in teaching and giving the adequate skills. Would highly recommend if you would like to become a barista.Shannon FeeneyShannon Feeney ★★★★★ Gives heaps of practical experience, staff was very helpful and friendly !!MS (MIMI)MS (MIMI) ★★★★★ Had a great time learning how to make coffee with Sophie, Ben, Steph and Jim.Matilda LilfordMatilda Lilford ★★★★★ Barista course was lots of fun with a lot of useful information!mike oxlongmike oxlong ★★★★★ amazing barista course.maddy mccmaddy mcc ★★★★★ Amazing I love serve it upAlessio TeohAlessio Teoh ★★★★★ Currently doing a CERT IV course in hospitality aka “The Full Serve”, my trainer Sophie is full of knowledge and knows exactly what she’s doing. She answers everyone’s questions with a positive learning attitude.strawberryangelduststrawberryangeldust ★★★★☆ Sophie is the best!!! Attending her class is so much funTuanky VoTuanky Vo ★★★★★ Excellent experience. 10/10. Sophie was the best teacher everKylie ShengKylie Sheng ★★★★★ everyone here is very nice and the course is very informative for learning how to make coffees and cocktailsKaysha MallinsonKaysha Mallinson ★★★★☆ Sophie is pretty swaggy as a teacher nglKatie DriffieldKatie Driffield ★★★★★ super cool team & great learning spaceVivian TranVivian Tran ★★★★★ lovin itAshlea FullerAshlea Fuller ★★★★★ great trainers! would recommend 😊Sabrina R. ConnellySabrina R. Connelly ★★★★★ A great place with an amazing courses I highly recommend to anyone who loves hospitalityDebra MilesDebra Miles ★★★★★ I totally enjoyed every minute of the course I did. Amazing staff that are always willing to help. I would recommend serve it up to anyone who wants to do any certificate in what is offered at serve it up.Keep up the great work you are doing at serve it up.Akira MarieAkira Marie ★★★★★ I had the most wonderful week here learning how to make coffee properly and although I had the experience, there is so much more to learn and practice. The teachers here are AMAZING and it does make me want to keep studying 💕 I recommend 1000%!!!Sebastian HSebastian H ★★★★★ js_loader