Meet The Team

Amy
CEO

Amy has been working in Hospitality since she was 14 when her family opened a restaurant on Chapel Street.  Since then she has forged a career in hospitality management, consultancy and training. Amy has worked with large companies such as ACCOR hotel group, Village Cinemas (Gold Class) as well as many smaller restaurants and cafes. Amy started Serve It Up in 2011 because she wanted a training organisation that could specialise in Hospitality and do it well. She has written the majority of the training programs herself to ensure they work, are innovative, fun, skills based, quality driven and designed to get students jobs. 

Steph M
Training Manager

Stephanie kicked off her career in hospitality straight out of high school studying a Dual Diploma of Hospitality and Event Management. Throughout her time at school she worked in various pubs, bars, cafes and restaurants all over Melbourne, this grew a greater love and passion for the industry. Stephanie then went on to work at Crown Casino Melbourne, starting off as a trainee she worked her way up quickly into a management position. Over the 6 years she gained the knowledge and experience to portray five star service, working between Velvet Bar, Poker Room, Sports Bar, Crown Palladium and Casual Dining. Stephanie is now the Training Manager at Serve It Up and hopes to share her skills and knowledge to next generation of hospitality professionals.

Steph A
Trainer

Stephanie started her career at McDonalds as a Shift Assistant, working there for 6 years taught her lots about strict policies and training staff. Stephanie wanted to learn more so she moved to the city and studied a Diploma of Resort Management for 2 years. While studying Stephanie worked in a restaurant as a senior waiter. This was the start of her fine dining career. Once graduated, Stephanie moved on to work at 5 star Adelphi hotel in Melbourne's CBD. As a guest supervisor at the hotel Stephanie was in all job roles, F&B, reception, telephonist, house keeping, concierge and beauty therapist. Stephanie then joined her partner in operating their own Restaurant. 

Bridget
Trainer

Bridget started working in hospitality straight out of school as a way of making money to go travelling and found an industry that suited all her favourite things… food, wine, travel and people. After working in London for many years as a manager of a large restaurant/bar she returned to Melbourne and began managing fine dining restaurants such as The Venetian and Philippe Mouchel before spending the next 8 years working as a manager for the Lucas Group which included restaurants such as The Botanical, Pearl Restaurant, Chin Chin and Baby Pizzeria. After 20+ years in the industry, Bridget still loves food, wine, travel, people and now training the next group of hospitality professionals to take this journey.

Lynne
Trainer

Lynee started working in the industry at The Regent (in Auckland, NZ) while studying for her Hotel Management Diploma. Lynee worked in management positions at the Brisbane Hilton, and then Hayman Island, Whitsundays before heading up to Dubai, UAE to work at the iconic Jumeirah Beach Hotel as their Function Manager for 2 years. Lynee has been teaching for 2 years and enjoys sharing her knowledge and passion for the industry with the next generation of Hospitality students. Lynee particularly enjoys travelling, both overseas (pre-Covid) and now, within Australia with her family, eating fabulous produce at her wonderful restaurants, always with glass of wine. 

Jim
Traine

Jim has worked in the hospitality industry for 19 years and has worked in many different hospitality sectors, including not only food, but also working with alcohol, predominantly with his favourite beverage, Beer! Beer has been a significant part of Jim's career, beginning as a Bar Manager at TGI Friday's for 6 years, before moving into an Assistant Manager role at a bottle shop. Jim later shifted his focus onto breweries, becoming a Brewery Assistant at 2 Brothers Brewery before landing a position at Moon Dog Brewery as an Assistant Brewer and Bar Supervisor. Finally, Jim worked as a Bar Supervisor at Grape and Grain Liquor Cellars with an extensive knowledge of beer, stocking over 500 beers at any given time (Talk about dedication to your craft!). Jim is a friendly, outgoing and enthusiastic trainer who cares thoroughly about his students and is always up for a chuckle (or a beer). 

Tash
Trainer

Natasha is incredibly passionate about her career in the hospitality industry and demonstrates her extensive knowledge on the matter throughout her training. Natasha began her hospitality career in Hobart, Tasmania, learning the ropes of working at a multi-facet gaming hotel to then further move into a Food and Beverage Supervisor at two popular, waterfront venues in Hobart, Casablanca and Lisbon Wine Bar. In 07' Natasha moved to Melbourne and worked as General Manager and Venue Manager at specialty coffee cafes, including, Liar Liar, St Ali and The Premises. In 2015, Natasha became the Events Operations Manager at Monash Club, Monash University Clayton. Her role meant she was responsible for all food and beverage operation as well as event production, training and staff for corporate events. Natasha's passion for hospitality shines through her training and projects her enthusiasm onto her students.