Meet The Team

Andy
Trainer

Andy has worked in the hospitality industry since he was 17. He worked in Casinos for 10 years in both Canberra and Crown where he was in training and management for table games. Being on the original start up crew for the Poker Room Andy was also a tournament director. Stepping out of casinos back into the restaurant and café scene, Andy then went on to manage some high-volume establishments including Chocolate Buddha, Mr Wolf and Soulmama which was a 360 seat Vegetarian restaurant in the St Kilda Sea baths and would serve up to 1000 people a day. He has also been an Area Manager for Pizza Hut, managed Bars, Cafes and Silver Service restaurants along with his own Chocolate Shop/Café.

Steph A
Trainer

Stephanie started her career at McDonalds as a Shift Assistant, working there for 6 years taught her lots about strict policies and training staff. Stephanie wanted to learn more so she moved to the city and studied a Diploma of Resort Management for 2 years. While studying Stephanie worked in a restaurant as a senior waiter. This was the start of her fine dining career. Once graduated, Stephanie moved on to work at 5 star Adelphi hotel in Melbourne's CBD. As a guest supervisor at the hotel Stephanie was in all job roles, F&B, reception, telephonist, house keeping, concierge and beauty therapist. Stephanie then joined her partner in operating their own Restaurant. 

Alan
Trainer

Alan is a hospitality veteran with over eight years management experience across multiple sectors in hospitality. Having worked in cellar doors, bars, pubs and fine dining he has had access to all types of venues, clientele and products. Having previously managed cocktail bars, restaurants, bottleshops, beer gardens and even a brewery, Alan has a range of experience suited to training over multiple departments. A Certified Cicerone who loves darker beers, Alan also is a Certified BJCP Beer Judge (Beer Judge Certification Program) as well as a WSET (Wine and Spirit Education Trust) qualified wine expert. Alan has a wealth of experience both across the bar and on the floor which he is passionate about imparting to the newer generation of hospitality professionals. 

Bridget
Trainer

Bridget started working in hospitality straight out of school as a way of making money to go travelling and found an industry that suited all her favourite things… food, wine, travel and people. After working in London for many years as a manager of a large restaurant/bar she returned to Melbourne and began managing fine dining restaurants such as The Venetian and Philippe Mouchel before spending the next 8 years working as a manager for the Lucas Group which included restaurants such as The Botanical, Pearl Restaurant, Chin Chin and Baby Pizzeria. After 20+ years in the industry, Bridget still loves food, wine, travel, people and now training the next group of hospitality professionals to take this journey.

Lynne
Trainer

Lynee started working in the industry at The Regent (in Auckland, NZ) while studying for her Hotel Management Diploma. Lynee worked in management positions at the Brisbane Hilton, and then Hayman Island, Whitsundays before heading up to Dubai, UAE to work at the iconic Jumeirah Beach Hotel as their Function Manager for 2 years. Lynee has been teaching for 2 years and enjoys sharing her knowledge and passion for the industry with the next generation of Hospitality students. Lynee particularly enjoys travelling, both overseas (pre-Covid) and now, within Australia with her family, eating fabulous produce at her wonderful restaurants, always with glass of wine. 

Natalia
Trainer

Natalia began her career in Hospitality straight out of high school. Her passion for the industry led her to complete a 4 year Bachelor of Applied Science in Hospitality Studies. She took her knowledge gained and worked in many different area’s of hospitality. These range from small family run businesses to those the size of the Accor Group and everything in between. Her skills in hospitality have enabled her to follow her passion for skiing and work at the ski fields in Victoria as well as Canada. Skiing by day and working by night! She is passionate about exceptional customer service and the customer experience. She now enjoys passing on the knowledge she has gained to help others forge a career in the industry. 

Steph M
Training Manager

Stephanie kicked off her career in hospitality straight out of high school studying a Dual Diploma of Hospitality and Event Management. Throughout her time at school she worked in various pubs, bars, cafes and restaurants all over Melbourne, this grew a greater love and passion for the industry. Stephanie then went on to work at Crown Casino Melbourne, starting off as a trainee she worked her way up quickly into a management position. Over the 6 years she gained the knowledge and experience to portray five star service, working between Velvet Bar, Poker Room, Sports Bar, Crown Palladium and Casual Dining. Stephanie is now the Training Manager at Serve It Up and hopes to share her skills and knowledge to next generation of hospitality professionals.

Amy
CEO

Amy has been working in Hospitality since she was 14 when her family opened a restaurant on Chapel Street.  Since then she has forged a career in hospitality management, consultancy and training. Amy has worked with large companies such as ACCOR hotel group, Village Cinemas (Gold Class) as well as many smaller restaurants and cafes. Amy started Serve It Up in 2011 because she wanted a training organisation that could specialise in Hospitality and do it well. She has written the majority of the training programs herself to ensure they work, are innovative, fun, skills based, quality driven and designed to get students jobs.