Hospitality Training Courses
Customer Service Management – Hospitality Course
Course Details
Serve It Up’s Customer Service Management Skill set is the leading hospitality customer service training courses in Melbourne. The course is targeted to staff working in lead customer service roles or wanting to progress into supervisory or management positions. You will develop and update policies and procedures relating to customer service in a hospitality envirnment. You will run simulated service periods for bar and floor using the policies and procedures.
Course
SITSS00077
Customer Service Management
Location
39/617-643 Spencer St, West Melbourne, Victoria, 3003
Fees
Skills First Funding Concession $80
Skills First Funding $400
Fee for Service $650
Duration
5 consecutive days
Student have up to 1 month to complete the skill set.
Where you can Work
- Cafes
- Restaurants
- Bars
- Hotels
Outcomes
- Bar service: wine, basic cocktails, mixed drinks, beer and non-alcoholic
- Wine knowledge
- Food & beverage service: 3 plate carrying and clearing, tray carrying
- Venue open and close
- Point of sale
- Delivering service over 4 simulated service periods
- Providing quality customer service to a range of customers
- Tips and tricks to exceed customer expectations
- How to handle complaints and difficult situations
- Customer service policy & procedures
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Course Structure
SITXCCS015 Enhance customer service experiences
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
The assessment model is a combination of:
- Observation of performance and simulated service
- Oral questioning
- Theory questions; including short answers, matching questions, multiple choice and case studies.
- Access to online theory from session 1
- 5 x full days of practical skills and assessment
- Self-paced learning throughout course which includes learning content, videos, articles and zoom presentations. Average 8 hours of self-study per week.
Government Funding
This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program. Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate.
Detailed fees and funding information can be found here.
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