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HOSPITALITY MANAGEMENT COURSES

Dual Certificate IV
Hospitality & Management

We not are currently taking enrolments for this course.

Course Details

Our dual qualification hospitality management courses online and face to face include the Certificate IV in Hospitality and the Certificate IV in Leadership and Management. This hospitality management course is offered as a blended model with both online training and assessment and practical skills training in our state-of-the art West Melbourne hospitality school. Start your journey to becoming a hospitality manager and get two qualifications at the same time with our certificate IV courses in Melbourne. Increase your long-term employability and overall skill set.

Course 

Dual Qualification

SIT40416 Certificate IV Hospitality

BSB40520 Certificate IV Leadership and Management

Fees

Government Funded | $0

Non Funded | $2500

Location

39/617-643 Spencer Street

West Melbourne, 3003

 

Delivery Options

  • Blended
  • Extended

 

Course Brochure

Start your journey to becoming a hospitality manager and get two qualifications at the same time. Increase your long-term employability and overall skill-set. 

This dual qualification will teach you the skills required to get work in hospitality, plus the skills and knowledge you need to accelerate your career and be promoted to supervisory positions within the hospitality industry and other fields. 

The key topics we focus on are; bar, cocktail making, coffee making, food and beverage service, sales and presentations, venue operations, functions, operational planning, work health safety,  leading a diverse team & coaching others. Siu uses a beldned model of online theory and practical face-to-face classes. To ensure you time is used to build your key skills.

Job Opportunities

We work with a number of large employers that recruit directly from our current classes and from our graduate’s list. We hold private simulation sessions where employers will come and observe your skills, conduct interviews, and many students will be offered a job immediately. For more information on how we help you find work view our jobs page.

    Enquire Now


    Delivery Methods

    • 9 practical  classes (5 hours held weekly) 
    • 3 reflection sessions
    • Online assessments
    • 36 x service periods in a workplace
    • Self paced online learning 

    Average duration 4-8 months. 

    * Please note that during lockdown, classes my be postponed or made up during Zoom. 

    • 15 practical and theory classes (5 hours weekly) 
    • Online assessments 
    • 36 x service periods in a workplace 
    • Self paced online learning 

    Average duration 8-12 months. 

    * Please note that during lockdown, classes my be postponed or made up during Zoom. 

    Course Structure

    To receive both these qualification you must complete 21 units for Hospitality and 12 Units for Leadership and Management, we credit transfer a number of units between each qualification. 

    All elective units have been selected by Serve It Up to give you the most up to date and relevant skills.

     9 core units of competency

    BSBDIV501 Manage diversity in the workplace
    SITHIND004 Work effectively in hospitality service 
    SITXCCS007 Enhance the customer service experience
    SITXCOM005 Manage conflict
    SITXFIN003 Manage finances within a budget
    SITXHRM001 Coach others in job skills
    SITXMGT001 Monitor work operations
    SITXWHS003 Implement and monitor work health and safety practices
    SITXHRM003 Lead and manage people

     

    12 elective units of competency 

    SITXFSA001 Use hygienic practices for food
    safety (Pre-requisite for other units )
    SITHFAB002 Provide responsible service of
    alcohol (Pre-requisite for other units )
    SITHFAB003 Operate a bar
    SITHFAB010 Prepare and serve cocktail s
    SITHFAB004 Prepare and serve nonalcoholic beverages
    SITXFIN001 Process financial transactions
    SITHFAB001 Clean and tidy bar areas
    SITHFAB005 Prepare and serve espresso
    coffee
    SITHFAB007 Serve food and beverage
    SITHFAB014 Provide table service of food
    and beverage
    BSBCMM401 Make a presentation
    SIRXPDK001 Advise on product s and
    services

    5 core units of competency 

    BSBXCM401 Apply communication
    strategies in the workplace
    BSBXTW401 Lead and facilitate a team
    BSBLDR413 Lead effective workplace
    relationships
    BSBOPS402 Coordinate business
    operational plans
    BSBLDR41 1 Demonstrate leadership in the
    workplace

    7 Elective units of competency 

    BSBLDR412 Communicate effectively as a
    workplace leader
    BSBLDR414 Lead team effectiveness s
    BSBPEF401 Manage personal health and
    wellbeing
    BSBPEF402 Develop personal work
    priorities
    BSBWHS41 1 Implement and monitor WHS
    policies , procedures and programs
    BSBOPS403 Apply business risk
    management processes

    BSBCMM412 Lead difficult conversations

     

     

    Government Funding

    This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program.  Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate.

    Detailed fees and funding information can be found here.

      Enquire Now


      Where Our Students Have Gone To Work

      WHAT PEOPLE SAY ABOUT SERVE IT UP

      Serve It Up
      4.9
      Based on 209 reviews
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      Max Swain
      I had such an amazing experience over the time of my course, both in lesson and the simulated courses. This was thanks to the amazing staff that they had on site, specifically, tash, steph and jim, these are the staff that I interacted with the most and had the luck of studying under. I can't recommend them enough and I am so fortunate to have been able tondo this course and meet these individuals. So much love for y'all 🙏🙏💞💞
      Remi PT
      I want to say a big thank you to Serve It Up Training Coffee Center for helping me become a confident and skilled barista. The training was clear, hands-on, and really well organized. The team was super friendly and supportive, and I learned everything I needed to know about making great coffee. I truly appreciate the time and effort they put into preparing me for the real world. Highly recommend to anyone wanting to start their journey as a barista!
      morgan gadd
      I completed the bar and job ready course and it was a lot of fun. Well worth the time and money. If you feel like you're in that awkward position where you want to work in a bar but need experience first so you don't embarrass yourself, this is the perfect step forward. You learn so many things about working with alcohol and handling customers here in a low stakes environment where you are free to mess up and learn from your mistakes. The alternative being that you mess up on your first day on a new high stakes job and don't have the skills to handle it. Everything is very hands-on and intuitive, which is great for the people who learn from doing rather than following words. The people at Serve It Up are very friendly, welcoming, and easy to talk to; they are rooting for the success of all their students. I was introduced to years worth of inside knowledge, concepts, and personal tips that would have otherwise taken me years to acquire. 10/10 recommend for anybody. Please help these people out, they are doing a good thing.
      Orlando Valsamis-Camilleri
      Awesome Trainers i did my cert 4 in Hospitality and had so much fun made new friends and i learnt so much i now work for a large hotel company as a food and beverage attendant. Thank You Serve It Up
      Siana Amiridis
      I just completed my Cert 4 X10 week course on Monday this is one of the best courses i have completed. A huge thank-you to my instructor Steph she’s absolutely amazing she supports you so much and helps you whenever you need help, She goes absolutely above and beyond. She has taught me so much in this course and i am beyond thankful for her support and knowledge. I have had so much fun in this course over the 10 weeks learning heaps of recipes for Cocktails and a whole bunch of different coffees. I really looked forward to every monday knowing that i would have such a fun day at Tafe full of fun enjoyable learning. i really enjoyed this course and have learnt so much. Like i said above a big thankyou to steph she is amazing ❤️❤️
      Julia Yang
      I recently completed my Certificate IV in Hospitality with Serve It Up and I couldn’t be more pleased with the experience. The trainers were highly knowledgeable, supportive, and genuinely passionate about teaching. The course was well-structured, with a great balance of theory and hands-on practical training that prepared me for real-world hospitality environments.

      The learning environment was professional and welcoming, and I always felt encouraged to ask questions and grow. Serve It Up also offers excellent career guidance and resources, which made the entire journey even more worthwhile.

      I highly recommend Serve It Up to anyone looking to start or advance their career in hospitality. Thank you to the whole team for such a rewarding learning experience!
      Bianca Horváth
      Completed the Hospo course here - the teachers here are super chill. Very easy to communicate abt the course, barista/waiting/bartending skills and, on how to apply for jobs.
      Shoutout to Steph, Jim and Tash for bringing the vibes !! 🫨🥳
      Lachie
      I came here for my cert IV hospo and ended up with an amazing group of friends - not to mention the staff are amazing, Steph, Jim, Tash and Lynn were all great and made the course really enjoyable!!
      Luna
      Steph Tash and Jim are super cool and they are great teachers, loved this experience
      Rhea S
      Steph is so great, she's super approachable in all aspects of the course, practical help, quiz help and just general questions. She's both knowledgeable and transparent about the industry and shares her experience, and provides helpful feedback. You're not scared to mess up in front of her. The rest of the Serve It Up staff have also been super friendly, and are really understanding and accomodating to people's busy schedules. I genuinely enjoy coming into my course every week (even if I hate early mornings) because it's a very comfortable environment. The course itself is straightforward, all the information needed to pass the quizzes and assessments are included in the learning content, and any out-dated or confusing info can be clarified in class. The classes are engaging, easy to follow, and I enjoy how hands on all the pracs are as you quickly learn through repetition.
      Jesse Schilling
      Absolutely amazing experience! 10/10 would recommend! Jim was an awesome teacher, very patient and made everyone feel welcome.
      Made some awesome cocktails (and got to drink them at the end 😋).
      Definitely worth doing!
      Chelsea Lam
      I’m blown away on how fun, supportive and easy the learning experience is here. My class had fun learning and making cocktails (which we got to drink after yay), overall it was a fun experience and good moneys worth. Also shout out to Jim, our teacher for the bar and service course, he was spectacular. This place needs more love it’s great for hospo babies.
      Abby Lederman
      This place is incredible! Jim is a legend and made us all feel very comfortable and took us through everything including cocktail making and responsibly serving alcohol. Absolutely amazing company I would 100% recommend to anyone looking for experience!
      Ramy Sarkis
      Completed my RSA with serve it up and was fortunate to have Stephanie as our teacher. Iv been in hospitality for over 17 years and wanted to give a special mention to Stephanie for her professional approach, pleasant attitude and top shelf patience.
      Truly an asset to the serve it up crew. 🙂

      Jimmy is an absolute gentleman also!
      Fadzai Makhalima
      Tanina Oats
      I had called 4 or 5 different training organisations to enquire and ultimately book an RSA Course, to accommodate a student with that requires consideration and extra supports. It all seemed too hard until I made the call to Serve It Up.
      Jim was incredible, he made the process easy, he was patient, knowledgeable and helpful with making arrangements, to ensure the student is supported.
      Thank you!
      Lucy Mackie
      Serve It Up was amazing I’ve learnt a lot from Jim and Stephanie 😊❤️
      Michelle Hack
      It was awesome Steph was amazing down to earth made learning easy
      Eda Gurbuz
      Emily Nguyen
      The teachers were super knowledgeable, kind and attentive
      Yihyun Park
      Enjoyed the Bar Ready Course I did. It was super accommodating, and the trainers were very encouraging and understanding. I enjoyed gaining new skills and learning new information. Would 100% recommend the courses at SIU to others.
      Natalia GeddesKula
      Amazing staff and great course 😊 100% would recommend if looking to fresh up on your skills and more
      Imogen Jayne
      I absolutely loved the coffee course!! It was super accommodating, as a neurodivergent person I felt very welcomed and encouraged by my trainers! I will recommend this course to any of my friends wanting to go into hospitality
      Antonius Budi Susilo
      Amazing coursee!
      Megha Ch
      Amazing experience. Lot of fun and lot of learning . Everyone who trained me was supportive. Accomodative enviornment. Highly recommend.
      Ashley H
      Went here to do some training in bartending. Was given a stupid enrolment form to complete that asked irrelevant ridiculous questions.
      You shouldn't have to answer maths questions to learn to pour drinks.
      Not accommodating for nerodivergent or people with specific learning issues is rubbish.
      Katie Driffield
      super cool team & great learning space
      Huss
      Very helpful staff and lots of information
      Caroline Cassar
      Highly recommended course excellent teaching and great experience
      Grant K
      One of the best experiences I have had while learning. All trainers and staff were extremely helpful and friendly. Would definitely recommend Serve It Up to anyone wanting to work in the hospitality industry.
      Zack
      This is the right place to come if you want a good headstart in the hospitality industry. Trainers here are so nice and knowledgeable. Ben is absolutely a legend and Steph is super supportive and professional.
      Ula B
      I took a job ready barista course with Ben and Steph, and I must say it was truly wonderful! Now I actually do feel job ready, as the amazing instructors took us through all the steps of working in a cafe environment. The atmosphere was fun and laid back, the whole experience was greatly informative. I recommend it with my whole heart!
      Andrew Rowan
      I had an amazing experience working with serve it up the course was easy to understand and had incredible people teaching you the experience that they've gained over their time working the industry. I believe that it's worth investing time into them if you wish to have a better being introduced into hospitality.
      karim sroor
      Thanks to the amazing instructors steph & ben . The course was very useful and packed with hands-on training and advice from these two industry experts
      Shaye Ludlow
      Doris To
      Ben and Steph are amazing. They are knowledgeable and experienced. Demonstration in class is clear and easy to understand. I enjoyed the SIU course very much. So much joy!!! Highly recommend 👍🏻
      Tien Vu
      Ashley W
      Amazing experience with the energetic and vibrant instructors at Serve It Up in West Melbourne. Had a lot of fun and learnt so much during the 3-day Coffee Course.
      Kiranjit Kaur
      Nice teacher and supportive help full explain everything
      bihye //
      Jason Kelly
      I did my espresso coffee, infection control and RSA with SIU. They were thorough, informative, experienced and the coffee course involved plenty of actual practice with the machines, using a pretty nice blend and actual milk and alternative milks, so if you’re into coffee you can pretty much drink unlimited amounts throughout the day. 🤪 They also gave out free lunch, but there’s a cafe downstairs if you’re still hungry. Enjoyed my 5 days there and I’d def recommend the training, although it took a few weeks for them to send the certificate afterwards.
      Julia Tan
      I recently completed a 4-day barista course (Coffee + Job-Ready Ticket) and I couldn't be happier with the experience!

      The instructors, Steph A, Tash, Sophie, and Steph R, were absolutely phenomenal. Each one brought their own unique expertise and shared their knowledge down to the simplest details, making the learning process both comprehensive and enjoyable.

      From the fundamentals of coffee-making to advanced techniques, they covered everything with clarity and patience. Their passion for good coffee, hospitality, customer service and dedication to teaching were truly inspiring. The practical, hands-on approach of the course provided us with invaluable job-ready skills and boosted our confidence in pursuing careers in the coffee/hospitality industry.

      The course not only equipped us with the technical know-how but also gave us the right push to continue learning and growing in this field. I highly recommend this course to anyone interested in learning the ways of espresso-making, customer service, food handling and safety with infection control guidance. It's a perfect blend of theory and practice, guided by exceptional instructors who genuinely care about your progress and success. 😊
      Daisy's Adventures
      Great location, close to the north Melbourne train station
      Great facility and amazing people
      Matii Akawaq
      WAS AMAZING I LOVED IT!!!!!
      Lachlan Hill
      Great course
      James was such an amazing instructor!
      I will definitely be back whenever I need to complete any other course.
      Benjamin Dobson
      Catherine AL Koh
      When I started the Barista Course, I had very limited knowledge about coffee. The Course trainers were very knowledgeable, exciting and patient. They taught us how to make 10 different coffees, coffee art, 3 various types of chai, and different cold coffee amongst other topics by 4th Day. I learnt so much about everything you will need to know about being a good barista and become job ready. Thank you. 💖
      Me Me
      I had so much fun with the Serve it Up crew! They taught me so much about hospitality, customer service, coffee making, cleaning and infection control! Steph R. was a great trainer, she was so nice and was happy to get in and help whenever we needed it which I personally needed and she was just great.
      Caleb (Caleb Whittaker)
      Really thorough and experienced teachers - could not ask for a better introduction
      Ayesha Rege
      I did a 4-day barista course and had the absolute best experience. The trainers were so incredibly knowledgeable, helpful, and friendly and I learnt so much not just about making coffee, but customer service, and infection control. The course really set me up for the highs and lows of the hospitality industry and I’m beyond grateful that I got to learn all these skills. Would highly recommend studying here.
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