Course Details


Dual Qualification

SIT40416 Certificate IV Hospitality

BSB42015 Certificate IV Leadership and Management (Superseded)



Government Funded | $0

Non Funded | $2500


39/617-643 Spencer Street

West Melbourne, 3003


Delivery Options

  • Blended
  • Extended


Get two qualifications at the same time and increase your long-term employability and overall skill-set. 

This dual qualification will teach you the skills required to get work in hospitality, plus the skills and knowledge you need to accelerate your career and be promoted to supervisory positions within the hospitality industry and other fields.

The key topics we focus on are; bar, cocktail making, coffee making, food and beverage service, sales and presentations, venue operations, functions, operational planning, work health safety,  leading a diverse team & coaching others.

Job Opportunities

We work with a number of large employers that recruit directly from our current classes and from our graduate’s list. We hold private simulation sessions where employers will come and observe your skills, conduct interviews, and many students will be offered a job immediately. For more information on how we help you find work view our jobs page.

Enquire Now

Delivery Methods

  • 9 practical  classes (5 hours held weekly) 
  • 3 reflection sessions
  • Online assessments
  • 36 x service periods in a workplace
  • Self paced online learning 

Average duration 4-8 months. 

* Please note that during lockdown, classes my be postponed or made up during Zoom. 

  • 15 practical and theory classes (5 hours weekly) 
  • Online assessments 
  • 36 x service periods in a workplace 
  • Self paced online learning 

Average duration 8-12 months. 

* Please note that during lockdown, classes my be postponed or made up during Zoom. 

Course Structure

To receive both these qualification you must complete 21 units for Hospitality and 12 Units for Leadership and Management, we credit transfer a number of units between each qualification. 

All elective units have been selected by Serve It Up to give you the most up to date and relevant skills.

 9 core units of competency

BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service 
SITXCCS007 Enhance the customer service experience
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
SITXHRM003 Lead and manage people


12 elective units of competency 

SITXFSA001 Use hygienic practices for food safety
SITHFAB002 Provide responsible service of alcohol
SITHFAB014 Provide table service of food and beverage
SITHFAB007 Serve food and beverage
SITHFAB003 Operate a bar
SITHFAB010 Prepare and serve cocktails
SITHFAB005 Prepare and serve espresso coffee
SITHFAB001 Clean and tidy bar areas
SITXFIN001 Process financial transactions
SIRXPDK001 Advise on product s and services
SITHFAB004 Prepare and serve non-alcoholic beverages

BSBMGT401 Show leadership in the workplace 

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

4 core units of competency 

BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBMGT402 Implement operational plan

8 elective units of competency 

SITXHRM003 Lead and manage people

BSBWOR404 Develop work priorities

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBRSK401 Identify risk and apply risk management processes

BSBLDR404 Lead a diverse workforce

BSBMGT401 Show leadership in the workplace 

BSBCMM401 Make a presentation

BSBWRT401 Write complex documents



Government Funding

This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program.  Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate. 

 Detailed fees and funding information can be found here

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Where Our Students Have Gone To Work

Andy, Steph a , Bridget, Steph m and more where all really good to work with they made it so I really enjoyed coming to class. All the staff here are awesome! And I got a job from Steph m!

She was such a big help with everything! Made everything less stressful and was always around to help I couldn’t thank her enough! All and all I couldn’t recommend serve it up enough!”

Thomas Halse - March 2021

“I just want to say thank you for all your teaching and support during my time at Serve It Up. I am very grateful for all the Sim Services and definitely the opportunity to work in the cafe. It definitely gave me a glance at how life would be on my feet for more than 4 hours. I really do appreciate it and all the lessons I learned the way.”

Demilade Ogunsola - March 2021

“I wanted to say a huge thank you for being so supportive and a wonderful trainer, I really enjoyed our classes and it got me an amazing job!” 

Amy Argus - January 2021