HOSPITALITY SHORT COURSE

Glenroy

Hospitality Short Course Glenroy

Serve It Up hospitality training has created a five-day hospitality short course for Glenroy called “Job Ready.” This hospitality certificate is based on the nationally accredited and government funded skill set: SITSS00035 -Customer Service Management.

This is more than just a hospitality short course for Glenroy, Serve It Up’s Job Ready hospitality certificate covers:

Bar service: Wine, basic cocktails, mixed drinks, beer and non-alcoholic
Wine knowledge
Food and beverage service: Three-plate carrying and clearing, tray carrying
Venue open and close
Point of sale
Delivering service over four (4) simulated service periods
Providing quality customer service to a range of customers
Tips and tricks to exceed customer expectations
How to manage complaints and difficult situations
Customer service policy & procedures
Bonus RSA certificate

We have multiple fully equipped restaurant and bar training rooms, plus our own café “Hunters and Disciples.” Students will have time, space, and support from expert trainers to help start their journey to becoming a hospitality superstar.

On completion of the Job Ready course, you will receive a hospitality certificate for the skill set SITSS00035 – Customer Service Management, which includes the nationally accredited units of competency:

SITXCCS007 – Enhance Customer Service Experiences
SITXCCS008 – Develop and Manage Quality Customer Service Practices
SITXCOM005 – Manage Conflict
Bonus: SITHFAB002 – Responsible Service of Alcohol

* This course is superseded & will be transitioned to the new release if not completed by 8th June 2023.

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Government Funding

This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program. Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate.

Detailed fees and funding information can be found here.

Where Our Students Have Gone To Work

WHAT PEOPLE SAY ABOUT SERVE IT UP

Serve It Up

4.9

Based on 200 reviews

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RRS

Steph is so great, she's super approachable in all aspects of the course, practical help, quiz help and just general questions. She's both knowledgeable and transparent about the industry and shares her experience, and provides helpful feedback. You're not scared to mess up in front of her. The rest of the Serve It Up staff have also been super friendly, and are really understanding and accomodating to people's busy schedules. I genuinely enjoy coming into my course every week (even if I hate early mornings) because it's a very comfortable environment. The course itself is straightforward, all the information needed to pass the quizzes and assessments are included in the learning content, and any out-dated or confusing info can be clarified in class. The classes are engaging, easy to follow, and I enjoy how hands on all the pracs are as you quickly learn through repetition.

Jesse Schilling

Absolutely amazing experience! 10/10 would recommend! Jim was an awesome teacher, very patient and made everyone feel welcome.
Made some awesome cocktails (and got to drink them at the end 😋).
Definitely worth doing!

Chelsea Lam

I’m blown away on how fun, supportive and easy the learning experience is here. My class had fun learning and making cocktails (which we got to drink after yay), overall it was a fun experience and good moneys worth. Also shout out to Jim, our teacher for the bar and service course, he was spectacular. This place needs more love it’s great for hospo babies.

Abby Lederman

This place is incredible! Jim is a legend and made us all feel very comfortable and took us through everything including cocktail making and responsibly serving alcohol. Absolutely amazing company I would 100% recommend to anyone looking for experience!

Ramy Sarkis

Completed my RSA with serve it up and was fortunate to have Stephanie as our teacher. Iv been in hospitality for over 17 years and wanted to give a special mention to Stephanie for her professional approach, pleasant attitude and top shelf patience.
Truly an asset to the serve it up crew. 🙂

Jimmy is an absolute gentleman also!

Fadzai Makhalima

Tanina Oats

I had called 4 or 5 different training organisations to enquire and ultimately book an RSA Course, to accommodate a student with that requires consideration and extra supports. It all seemed too hard until I made the call to Serve It Up.
Jim was incredible, he made the process easy, he was patient, knowledgeable and helpful with making arrangements, to ensure the student is supported.
Thank you!

Lucy Mackie

Serve It Up was amazing I’ve learnt a lot from Jim and Stephanie 😊❤️

Michelle Hack

It was awesome Steph was amazing down to earth made learning easy

Eda Gurbuz

Emily Nguyen

The teachers were super knowledgeable, kind and attentive

Yihyun Park

Enjoyed the Bar Ready Course I did. It was super accommodating, and the trainers were very encouraging and understanding. I enjoyed gaining new skills and learning new information. Would 100% recommend the courses at SIU to others.

Natalia GeddesKula

Amazing staff and great course 😊 100% would recommend if looking to fresh up on your skills and more

Imogen Jayne

I absolutely loved the coffee course!! It was super accommodating, as a neurodivergent person I felt very welcomed and encouraged by my trainers! I will recommend this course to any of my friends wanting to go into hospitality

Antonius Budi Susilo

Amazing coursee!

Megha Ch

Amazing experience. Lot of fun and lot of learning . Everyone who trained me was supportive. Accomodative enviornment. Highly recommend.

Ashley H

Went here to do some training in bartending. Was given a stupid enrolment form to complete that asked irrelevant ridiculous questions.
You shouldn't have to answer maths questions to learn to pour drinks.
Not accommodating for nerodivergent or people with specific learning issues is rubbish.

Katie Driffield

super cool team & great learning space

Huss

Very helpful staff and lots of information

Caroline Cassar

Highly recommended course excellent teaching and great experience

Grant K

One of the best experiences I have had while learning. All trainers and staff were extremely helpful and friendly. Would definitely recommend Serve It Up to anyone wanting to work in the hospitality industry.

Zack

This is the right place to come if you want a good headstart in the hospitality industry. Trainers here are so nice and knowledgeable. Ben is absolutely a legend and Steph is super supportive and professional.

Ula B

I took a job ready barista course with Ben and Steph, and I must say it was truly wonderful! Now I actually do feel job ready, as the amazing instructors took us through all the steps of working in a cafe environment. The atmosphere was fun and laid back, the whole experience was greatly informative. I recommend it with my whole heart!

Andrew Rowan

I had an amazing experience working with serve it up the course was easy to understand and had incredible people teaching you the experience that they've gained over their time working the industry. I believe that it's worth investing time into them if you wish to have a better being introduced into hospitality.

karim sroor

Thanks to the amazing instructors steph & ben . The course was very useful and packed with hands-on training and advice from these two industry experts

Shaye Ludlow

Doris To

Ben and Steph are amazing. They are knowledgeable and experienced. Demonstration in class is clear and easy to understand. I enjoyed the SIU course very much. So much joy!!! Highly recommend 👍🏻

Tien Vu

Ashley W

Amazing experience with the energetic and vibrant instructors at Serve It Up in West Melbourne. Had a lot of fun and learnt so much during the 3-day Coffee Course.

Kiranjit Kaur

Nice teacher and supportive help full explain everything

bihye //

Jason Kelly

I did my espresso coffee, infection control and RSA with SIU. They were thorough, informative, experienced and the coffee course involved plenty of actual practice with the machines, using a pretty nice blend and actual milk and alternative milks, so if you’re into coffee you can pretty much drink unlimited amounts throughout the day. 🤪 They also gave out free lunch, but there’s a cafe downstairs if you’re still hungry. Enjoyed my 5 days there and I’d def recommend the training, although it took a few weeks for them to send the certificate afterwards.

Julia Tan

I recently completed a 4-day barista course (Coffee + Job-Ready Ticket) and I couldn't be happier with the experience!

The instructors, Steph A, Tash, Sophie, and Steph R, were absolutely phenomenal. Each one brought their own unique expertise and shared their knowledge down to the simplest details, making the learning process both comprehensive and enjoyable.

From the fundamentals of coffee-making to advanced techniques, they covered everything with clarity and patience. Their passion for good coffee, hospitality, customer service and dedication to teaching were truly inspiring. The practical, hands-on approach of the course provided us with invaluable job-ready skills and boosted our confidence in pursuing careers in the coffee/hospitality industry.

The course not only equipped us with the technical know-how but also gave us the right push to continue learning and growing in this field. I highly recommend this course to anyone interested in learning the ways of espresso-making, customer service, food handling and safety with infection control guidance. It's a perfect blend of theory and practice, guided by exceptional instructors who genuinely care about your progress and success. 😊

Daisy's Adventures

Great location, close to the north Melbourne train station
Great facility and amazing people

Matii Akawaq

WAS AMAZING I LOVED IT!!!!!

Lachlan Hill

Great course
James was such an amazing instructor!
I will definitely be back whenever I need to complete any other course.

Benjamin Dobson

Catherine AL Koh

When I started the Barista Course, I had very limited knowledge about coffee. The Course trainers were very knowledgeable, exciting and patient. They taught us how to make 10 different coffees, coffee art, 3 various types of chai, and different cold coffee amongst other topics by 4th Day. I learnt so much about everything you will need to know about being a good barista and become job ready. Thank you. 💖

Me Me

I had so much fun with the Serve it Up crew! They taught me so much about hospitality, customer service, coffee making, cleaning and infection control! Steph R. was a great trainer, she was so nice and was happy to get in and help whenever we needed it which I personally needed and she was just great.

Caleb (Caleb Whittaker)

Really thorough and experienced teachers - could not ask for a better introduction

Ayesha Rege

I did a 4-day barista course and had the absolute best experience. The trainers were so incredibly knowledgeable, helpful, and friendly and I learnt so much not just about making coffee, but customer service, and infection control. The course really set me up for the highs and lows of the hospitality industry and I’m beyond grateful that I got to learn all these skills. Would highly recommend studying here.

Sharvani Mehrish

Great session and learning environment. Well done Steph R, Steph, Sophie, James n Ben!!! Loved the course and all the tips of the trade highly recommend SIU!!

Owen Hall

Did barista course! friendly teachers, quick but very comprehensive experience, I learnt a lot about making coffee!

Angelique Iviiti

Recommended 100% was trained by Steph.R and Steph amazing thank you sooo much

Olivia Ambrose

I am 3/4 through a barista course at Serve it Up, and I am loving it! It's a great course and I am learning heaps. Ben is the trainer on my course, and he is awesome and very knowledgeable. He is also really engaging and fun, and I am genuinely enjoying every day I come in for this course. Highly recommend!!

sean hughes

The Coffee course I thought would be very difficult but Ben made the processe very easy understands and help me improve milk to froth ratio. would Diffenetly do it again as long Ben is taking the class.