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HOSPITALITY SHORT COURSE

Williamstown

Hospitality Short Course Williamstown

Serve It Up hospitality training has created a five-day hospitality short course for Williamstown called “Job Ready.” This hospitality certificate is based on the nationally accredited and government funded skill set: SITSS00035 -Customer Service Management.

This is more than just a hospitality short course for Williamstown, Serve It Up’s Job Ready hospitality certificate covers:

  • Bar service: Wine, basic cocktails, mixed drinks, beer and non-alcoholic
  • Wine knowledge
  • Food and beverage service: Three-plate carrying and clearing, tray carrying
  • Venue open and close
  • Point of sale
  • Delivering service over four (4) simulated service periods
  • Providing quality customer service to a range of customers
  • Tips and tricks to exceed customer expectations
  • How to manage complaints and difficult situations
  • Customer service policy & procedures
  • Bonus RSA certificate

We have multiple fully equipped restaurant and bar training rooms, plus our own café “Hunters and Disciples.” Students will have time, space, and support from expert trainers to help start their journey to becoming a hospitality superstar.

On completion of the Job Ready course, you will receive a hospitality certificate for the skill set SITSS00035 – Customer Service Management, which includes the nationally accredited units of competency:

  • SITXCCS007 – Enhance Customer Service Experiences
  • SITXCCS008 – Develop and Manage Quality Customer Service Practices
  • SITXCOM005 – Manage Conflict
  • Bonus: SITHFAB002 – Responsible Service of Alcohol

* This course is superseded & will be transitioned to the new release if not completed by 8th June 2023.

Government Funding

This training is delivered with Victorian and Commonwealth Government funding. The course fees/costs depend upon eligibility for a Government subsidy, via the Skills First Funding Program.  Using a funded place can affect your access to future funding. If you are not eligible for funding the course fees will be the “Fee for Service” rate.

Detailed fees and funding information can be found here.

Where Our Students Have Gone To Work

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WHAT PEOPLE SAY ABOUT SERVE IT UP

Serve It UpServe It Up4.9★★★★★ Based on 191 reviews fromSee all reviews review us onYi PYi P ★★★★★ Enjoyed the Bar Ready Course I did. It was super accommodating, and the trainers were very encouraging and understanding. I enjoyed gaining new skills and learning new information. Would 100% recommend the courses at SIU to others.Natalia GeddesKulaNatalia GeddesKula ★★★★★ Amazing staff and great course 😊 100% would recommend if looking to fresh up on your skills and moreImogen JayneImogen Jayne ★★★★★ I absolutely loved the coffee course!! It was super accommodating, as a neurodivergent person I felt very welcomed and encouraged by my trainers! I will recommend this course to any of my friends wanting to go into hospitalityAntonius Budi SusiloAntonius Budi Susilo ★★★★★ Amazing coursee!Megha ChMegha Ch ★★★★★ Amazing experience. Lot of fun and lot of learning . Everyone who trained me was supportive. Accomodative enviornment. Highly recommend.Ashley HAshley H ★☆☆☆☆ Went here to do some training in bartending. Was given a stupid enrolment form to complete that asked irrelevant ridiculous questions.You shouldn't have to answer maths questions to learn to pour drinks.Not accommodating for nerodivergent or people with specific learning issues is rubbish.Katie DriffieldKatie Driffield ★★★★★ super cool team & great learning spaceHussHuss ★★★★★ Very helpful staff and lots of informationCaroline CassarCaroline Cassar ★★★★★ Highly recommended course excellent teaching and great experienceGrant KGrant K ★★★★★ One of the best experiences I have had while learning. All trainers and staff were extremely helpful and friendly. Would definitely recommend Serve It Up to anyone wanting to work in the hospitality industry.ZackZack ★★★★★ This is the right place to come if you want a good headstart in the hospitality industry. Trainers here are so nice and knowledgeable. Ben is absolutely a legend and Steph is super supportive and professional.Ula BUla B ★★★★★ I took a job ready barista course with Ben and Steph, and I must say it was truly wonderful! Now I actually do feel job ready, as the amazing instructors took us through all the steps of working in a cafe environment. The atmosphere was fun and laid back, the whole experience was greatly informative. I recommend it with my whole heart!Andrew RowanAndrew Rowan ★★★★★ I had an amazing experience working with serve it up the course was easy to understand and had incredible people teaching you the experience that they've gained over their time working the industry. I believe that it's worth investing time into them if you wish to have a better being introduced into hospitality.karim sroorkarim sroor ★★★★★ Thanks to the amazing instructors steph & ben . The course was very useful and packed with hands-on training and advice from these two industry expertsShaye LudlowShaye Ludlow ★★★★★ Doris ToDoris To ★★★★★ Ben and Steph are amazing. They are knowledgeable and experienced. Demonstration in class is clear and easy to understand. I enjoyed the SIU course very much. So much joy!!! Highly recommend 👍🏻Tien VuTien Vu ★★★★★ Ashley WAshley W ★★★★★ Amazing experience with the energetic and vibrant instructors at Serve It Up in West Melbourne. Had a lot of fun and learnt so much during the 3-day Coffee Course.Kiranjit KaurKiranjit Kaur ★★★★★ Nice teacher and supportive help full explain everythingbihye //bihye // ★★★★★ Jason KellyJason Kelly ★★★★☆ I did my espresso coffee, infection control and RSA with SIU. They were thorough, informative, experienced and the coffee course involved plenty of actual practice with the machines, using a pretty nice blend and actual milk and alternative milks, so if you’re into coffee you can pretty much drink unlimited amounts throughout the day. 🤪 They also gave out free lunch, but there’s a cafe downstairs if you’re still hungry. Enjoyed my 5 days there and I’d def recommend the training, although it took a few weeks for them to send the certificate afterwards.Julia TanJulia Tan ★★★★★ I recently completed a 4-day barista course (Coffee + Job-Ready Ticket) and I couldn't be happier with the experience!The instructors, Steph A, Tash, Sophie, and Steph R, were absolutely phenomenal. Each one brought their own unique expertise and shared their knowledge down to the simplest details, making the learning process both comprehensive and enjoyable.From the fundamentals of coffee-making to advanced techniques, they covered everything with clarity and patience. Their passion for good coffee, hospitality, customer service and dedication to teaching were truly inspiring. The practical, hands-on approach of the course provided us with invaluable job-ready skills and boosted our confidence in pursuing careers in the coffee/hospitality industry.The course not only equipped us with the technical know-how but also gave us the right push to continue learning and growing in this field. I highly recommend this course to anyone interested in learning the ways of espresso-making, customer service, food handling and safety with infection control guidance. It's a perfect blend of theory and practice, guided by exceptional instructors who genuinely care about your progress and success. 😊Daisy's AdventuresDaisy's Adventures ★★★★★ Great location, close to the north Melbourne train stationGreat facility and amazing peopleMatii AkawaqMatii Akawaq ★★★★★ WAS AMAZING I LOVED IT!!!!!Lachlan HillLachlan Hill ★★★★★ Great courseJames was such an amazing instructor!I will definitely be back whenever I need to complete any other course.Benjamin DobsonBenjamin Dobson ★★★★★ Catherine AL KohCatherine AL Koh ★★★★★ When I started the Barista Course, I had very limited knowledge about coffee. The Course trainers were very knowledgeable, exciting and patient. They taught us how to make 10 different coffees, coffee art, 3 various types of chai, and different cold coffee amongst other topics by 4th Day. I learnt so much about everything you will need to know about being a good barista and become job ready. Thank you. 💖Me MeMe Me ★★★★★ I had so much fun with the Serve it Up crew! They taught me so much about hospitality, customer service, coffee making, cleaning and infection control! Steph R. was a great trainer, she was so nice and was happy to get in and help whenever we needed it which I personally needed and she was just great.Caleb (Caleb Whittaker)Caleb (Caleb Whittaker) ★★★★★ Really thorough and experienced teachers - could not ask for a better introductionAyesha RegeAyesha Rege ★★★★★ I did a 4-day barista course and had the absolute best experience. The trainers were so incredibly knowledgeable, helpful, and friendly and I learnt so much not just about making coffee, but customer service, and infection control. The course really set me up for the highs and lows of the hospitality industry and I’m beyond grateful that I got to learn all these skills. Would highly recommend studying here.Sharvani MehrishSharvani Mehrish ★★★★★ Great session and learning environment. Well done Steph R, Steph, Sophie, James n Ben!!! Loved the course and all the tips of the trade highly recommend SIU!!Owen HallOwen Hall ★★★★★ Did barista course! friendly teachers, quick but very comprehensive experience, I learnt a lot about making coffee!Angelique IviitiAngelique Iviiti ★★★★★ Recommended 100% was trained by Steph.R and Steph amazing thank you sooo muchOlivia AmbroseOlivia Ambrose ★★★★★ I am 3/4 through a barista course at Serve it Up, and I am loving it! It's a great course and I am learning heaps. Ben is the trainer on my course, and he is awesome and very knowledgeable. He is also really engaging and fun, and I am genuinely enjoying every day I come in for this course. Highly recommend!!sean hughessean hughes ★★★★★ The Coffee course I thought would be very difficult but Ben made the processe very easy understands and help me improve milk to froth ratio. would Diffenetly do it again as long Ben is taking the class.Bryan Jr UnabiaBryan Jr Unabia ★★★★★ Ben is an amazing instructor. His teaching is engaging and he really knows his stuff. The course is made more enjoyable and easy with him.Lara TorreLara Torre ★★★★★ ben made this course super engaging and fun, was not bored during this course and had a lot of fun 🙂Kaitlin TopliffKaitlin Topliff ★★★★★ Ben is such a legend, really good coffee and really engaging class!!TIM ARANDATIM ARANDA ★★★★★ Jack JohnsonJack Johnson ★★★★★ ZZ ★★★★☆ Good class and nice LunchMight GaiMight Gai ★★★★★ It was a good experience got to make a lot of coffeesJosh HillJosh Hill ★★★★★ Did a bar course there recently. Great experience; Jim Sophie and Steph are all great instructors. Would recommend if you're looking for somewhere to get trained.Cha LaCha La ★★★★★ jim was grateCorbin LivingstoneCorbin Livingstone ★★★★★ Jim was great, Steph was better and Sophie was the best. Would recommend.elara yauelara yau ★★★★★ Hugo MarshallHugo Marshall ★★★★★ Bar course was great. Steph, sophie and jim were terrific. Highly recomendMark TaylorMark Taylor ★★★★★ James GiasoumiJames Giasoumi ★★★★★ This was such an amazing experience. We took the short 4 day coffee course and had such a pleasant experience. Sophie and Steph were such great teachers and we learned so much. Also Steph R. Looks like Arianna Grande!!!Emilie KuhnellEmilie Kuhnell ★★★★★ Sophie, Lynn and Steph R are amazing teachers, this course is fun, and the teachers are super helpful and are receptive to questions and asking for assistance with making your drinks and the theory workjs_loader